| Party | Responsibility to confirm |
|---|---|
| You, as policyholder | Accurate application details, premiums, records and timely claim submission. |
| Insurer named in the policy | Coverage decisions under the contract and explanation of benefits or exclusions. |
| Seller or administrator | Its actual role in arranging the policy or handling service; do not assume it is the insurer. |
| Veterinarian or hospital | Clinical recommendations, itemized charges, records and its payment requirements. |
Keep these roles separate when something goes wrong. A veterinarian’s statement that treatment is medically needed does not settle the insurance claim. Equally, an insurer’s exclusion does not decide whether the animal needs care. Ask the party responsible for the particular question.